*Extended Return Policy Agreement between Party A (Buyer) and Party B (Supplier) on Grooft B2B Marketplace:*
This comprehensive Return Policy establishes the terms and conditions governing returns, refunds, and dispute resolution between Party A (Buyer) and Party B (Supplier) participating in transactions on the Grooft B2B Marketplace. Both parties mutually consent to the following guidelines:
1. Reporting Damaged or Defective Goods:
– Party A is obligated to promptly report any damages or defects in the received goods within 7 days of the goods being delivered.
– Clear photographic evidence must be provided by Party A to Party B to facilitate an expeditious resolution process.
2. Reporting Quality Issues:
– In instances where the goods received by Party A are of substandard quality, Party A is required to inform Party B within 7 working days from the date of receiving the goods.
– Comprehensive documentation and evidence supporting the claim of substandard quality must be provided to Party B.
3. Late Delivery Notification:
– Party A is required to report any instances of late delivery within 24 hours of receiving the goods.
– Late delivery claims should include pertinent details such as the shipment tracking information and the anticipated and actual delivery dates.
4. Overpayment by Mistake:
– Should Party A make an overpayment or duplicate payment by mistake, Party B agrees to promptly process a refund for the excess amount.
– Both parties commit to ensuring that financial transactions are accurately documented and discrepancies are addressed in a timely manner.
5. Order Cancellations:
– Party A retains the right to cancel an order within the agreed-upon cancellation period.
– Notice of order cancellations must be provided to Party B before the order is shipped or within the stipulated cancellation timeframe.
6. Partial Shipments and Quantity Discrepancies:
– In the event of partial shipments or discrepancies in the quantity of goods received, Party A must inform Party B within 7 days of receiving the partial shipment or noting the quantity discrepancy.
7. Service-related Matters:
– If the transaction involves services, Party A should report any dissatisfaction or issues with the services provided by Party B within 7 working days of the completion of the service.
8. Financial Agreements Settled Outside Grooft B2B:
– Acknowledging that financial agreements and payment settlements may occur outside the Grooft B2B Marketplace, both parties agree that the management of Grooft B2B is not responsible for dispute resolution in such cases.
– Disputes related to financial matters settled outside the platform will be resolved directly between Party A and Party B.
9. Applicable Law:
– Both parties recognize that the laws of the respective country of residence will govern their transactions and any disputes that may arise.
– The agreement to adhere to local laws fosters a fair and equitable resolution process.
10. Mutual Agreement on Terms:
– By engaging in transactions on the Grooft B2B Marketplace, both Party A and Party B assert their understanding and acceptance of these detailed return policies.
– It is imperative for both parties to review and familiarize themselves with these terms regularly, as they are subject to updates and modifications.
This extended Return Policy Agreement aims to establish a transparent and robust framework for conducting B2B transactions, addressing various potential issues that may arise during the course of business on the Grooft B2B Marketplace.
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