Pick & Pack Services

Pick and pack is a critical step in the order fulfilment process.

First, all items in a customer’s order are collected (picked) from their storage locations. Next, the items are put in appropriate packaging (packed), ready for shipping to the customer.

The speed, skill and accuracy of the process has a big impact on your customer’s experience of ordering your products. When orders arrive late, damaged or containing the wrong items, your customers are less likely to recommend or buy from you again.

Why choose J&J as your pick and pack warehouse?

Our fulfilment technology, ControlPort™, integrates with your online store, to automatically receive orders. We then pick, pack and ship 98.0% of them on the same day, with 99.9% accuracy.

An optimised pick and pack process

To maintain our industry-leading accuracy and efficiency, we’ve been continuously improving our pick and pack services since 2010.

Today, all new and seasonal team members are trained the James and James way. You can even see who processed each of your orders via ControlPort™ – our cloud-based order fulfilment software.

This transparency and traceability ensures that our service is consistent, no matter how busy we are or which of our fulfilment centres you choose.

Efficient warehousing

Because we specialise in order fulfilment for fast-moving consumer brands, each of our locations is designed as an efficient pick and pack warehouse.

To ensure every order is shipped as quickly as possible, inventory is primarily held in pick storage. Our software then guides pickers around the aisles, automatically calculating the most efficient route. The system also uses a combination of weight, visual and barcode checks, to help the team pick and pack the right items.

Packaging options to suit everyone

Depending on the size of your products and orders, we offer a range of recycled and recyclable packaging and void fill options as standard. This includes mailing bags, book wraps and boxes. Each packing slip and shipping label is customised with your brand’s logo and business details. So your customers will never know that a third-party logistics company is handling your pick, pack and dispatch. If you take more than 1,000 orders every month, you’ll also have the option to use fully branded, custom packaging.

Online tracking for your customers

When we receive an order from your online store, we email the customer a unique link to ViewPort – an online portal, customised with your logo, where they can track its progress in real time.

They’ll know exactly when their order has been picked and packed, labelled and dispatched. They can also use ViewPort to follow tracked shipping services and initiate returns.

Convenient and intuitive, ViewPort provides the kind of eCommerce customer experience that keeps shoppers coming back for more.

5-step order fulfilment process

Pick and pack is just part of our order fulfilment service. We also take care of everything – from receiving and storing stock from your manufacturers, to shipping products to your customers, and even handling any returns.

Goods in

Ship your products to any of our global fulfilment centres. We inspect, measure, and photograph your items, and upload all the details to our platform, ControlPort™.


Once checks are complete, we place your goods into clean, safe storage, optimising space for each item to ensure cost efficiency. You only pay for what you use.

Picking & packing

Once a customer has made an order, our team use J&J’s custom-built tech to pick and pack your products, with 99.9% pick and pack precision.


We swiftly ship your orders worldwide via our carrier network. We negotiate carrier costs on your behalf to ensure cost-savin


Vendor Info

Vendor Information

  • Store Name: jamesandjames
  • Vendor: jamesandjames
  • Address: Liberty 196, Rhosili Road
    Rhosili Road
    East Midlands
    NN4 7JE
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Product Location

Rhosili Road, Northampton, NN4 7BD, United Kingdom
Warranty Policy

*Extended Return Policy Agreement between Party A (Buyer) and Party B (Supplier) on Grooft B2B Marketplace:*

This comprehensive Return Policy establishes the terms and conditions governing returns, refunds, and dispute resolution between Party A (Buyer) and Party B (Supplier) participating in transactions on the Grooft B2B Marketplace. Both parties mutually consent to the following guidelines:

1. Reporting Damaged or Defective Goods:

– Party A is obligated to promptly report any damages or defects in the received goods within 7 days of the goods being delivered.

– Clear photographic evidence must be provided by Party A to Party B to facilitate an expeditious resolution process.

2. Reporting Quality Issues:

– In instances where the goods received by Party A are of substandard quality, Party A is required to inform Party B within 7 working days from the date of receiving the goods.

– Comprehensive documentation and evidence supporting the claim of substandard quality must be provided to Party B.

3. Late Delivery Notification:

– Party A is required to report any instances of late delivery within 24 hours of receiving the goods.

– Late delivery claims should include pertinent details such as the shipment tracking information and the anticipated and actual delivery dates.

4. Overpayment by Mistake:

– Should Party A make an overpayment or duplicate payment by mistake, Party B agrees to promptly process a refund for the excess amount.

– Both parties commit to ensuring that financial transactions are accurately documented and discrepancies are addressed in a timely manner.

5. Order Cancellations:

– Party A retains the right to cancel an order within the agreed-upon cancellation period.

– Notice of order cancellations must be provided to Party B before the order is shipped or within the stipulated cancellation timeframe.

6. Partial Shipments and Quantity Discrepancies:

– In the event of partial shipments or discrepancies in the quantity of goods received, Party A must inform Party B within 7 days of receiving the partial shipment or noting the quantity discrepancy.

7. Service-related Matters:

– If the transaction involves services, Party A should report any dissatisfaction or issues with the services provided by Party B within 7 working days of the completion of the service.

8. Financial Agreements Settled Outside Grooft B2B:

– Acknowledging that financial agreements and payment settlements may occur outside the Grooft B2B Marketplace, both parties agree that the management of Grooft B2B is not responsible for dispute resolution in such cases.

– Disputes related to financial matters settled outside the platform will be resolved directly between Party A and Party B.

9. Applicable Law:

– Both parties recognize that the laws of the respective country of residence will govern their transactions and any disputes that may arise.

– The agreement to adhere to local laws fosters a fair and equitable resolution process.

10. Mutual Agreement on Terms:

– By engaging in transactions on the Grooft B2B Marketplace, both Party A and Party B assert their understanding and acceptance of these detailed return policies.

– It is imperative for both parties to review and familiarize themselves with these terms regularly, as they are subject to updates and modifications.

This extended Return Policy Agreement aims to establish a transparent and robust framework for conducting B2B transactions, addressing various potential issues that may arise during the course of business on the Grooft B2B Marketplace.

Product Enquiry

Product Enquiry

Pick & Pack Services

Pick & Pack Services


4 weeks

Pick and pack is a critical step in the order fulfilment process. First, all items in a customer’s order are collected (picked) from their storage locations. Next, the items are put in appropriate packaging (packed), ready for shipping to the customer.

Information Table
AwardsThe Queen’s Awards
AwardsEmployer of the year
AwardsFast Track 100
AwardsFinancial Times 1000
AwardsDisability Confident
AwardsSoil association
Total visibilityEnd-to-end stock tracking
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Total visibilityWhite labelled, customer-facing portals
Safety and Security24/7 CCTV

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4 weeks

Avg. response time

1 Hour

On time delivery rate


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